Privacy Policy

Training Wallet is a product of Search Training Pty Ltd (ABN to be published). We operate a web wallet and Progressive Web App (PWA) that lets learners store, manage, and selectively share their vocational training credentials. This Privacy Policy applies to all users of the Training Wallet platform, including learners, verifiers, and Registered Training Organisations (RTOs) who issue credentials through our system.

We collect the minimum data needed to operate the platform:

• Account management — to register your account, respond to support requests, and send security notices.
• Credential storage — to securely hold the credentials issued to you by RTOs in your personal wallet.
• Verification — to generate time-limited verification links when you choose to share a credential with an employer or third party.
• Platform improvement — to identify reliability issues and improve the product using aggregated, anonymised analytics.

Our user-first data ownership model:

Credentials stored in Training Wallet are owned by you, not by us. We act as a secure custodian. No employer, RTO, or third party can view a credential in your wallet unless you explicitly share it via a verification link.

When you choose to share a credential, Training Wallet generates a unique verification link. You control:

• What is shared — only the specific credential you select, never your full wallet.
• Who can view it — links can optionally be locked to a named recipient.
• For how long — you may set an expiry date after which the link returns no data.
• Revocation — you can invalidate any active link at any time from your wallet dashboard.

Verifiers who follow a link see only the credential status — not your name, contact details, or any other credentials in your wallet.

We use industry-standard security practices to protect your data:

We may analyse anonymised, aggregated data (e.g. which credential types are most commonly issued, or average time-to-verify) to improve the platform and produce sector-level insights. This data cannot be traced back to any individual user or specific credential.

Under Australian privacy law, and where applicable the GDPR, you have the right to:

• Access your personal data held by Training Wallet.
• Correct inaccurate or incomplete information in your account.
• Delete your account and the personal data associated with it (credential records issued by RTOs may be subject to their own retention obligations).
• Portability — request an export of your credential data in a structured format.
• Object to any processing beyond what is strictly necessary to operate the service.

All rights can be exercised directly from your account dashboard or by contacting us at the address below.

We retain your account and credential data for as long as your account is active, or as required by applicable law. If you close your account, personal data is deleted within 30 days. Note that RTOs are independently required to retain regulated student records in accordance with their relevant training authority obligations — deletion from Training Wallet does not affect the RTO’s own record-keeping.