Help Centre

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No sign-in needed. The assistant answers from the Training Wallet Help Centre and routes anything it cannot handle to the support team.

• What is Training Wallet?

  A secure web wallet where you store and manage the training credentials issued to you by Registered Training Organisations (RTOs). You control what is shared and with whom.

• How are credentials added to my wallet?

  Your RTO pushes credentials directly to your wallet when you complete a qualification or unit. You cannot add credentials yourself — they must come from the issuing RTO.

• Can I use Training Wallet on my phone?

  Yes. Training Wallet is a Progressive Web App (PWA). Open it in your mobile browser and add it to your home screen — no app store download required.

• Is Training Wallet free for learners?

  Yes. Creating an account, storing credentials, and generating verification links are all free for learners. Fees, if any, apply only to RTOs using the issuing integration.

• Go to sign-in →

• How does verification work?

  You generate a link from your wallet for a specific credential. Anyone who follows that link sees whether the credential is valid, who issued it, and when — nothing else.

  Full explanation →

• Does the verifier need an account?

  No. Verification links are public and require no login on the verifier's side. This is intentional — it removes friction for employers checking credentials on-site.

• What does "valid" vs "expired" mean?

  "Valid" means the credential is current as of the check date. "Expired" means the qualification had an end date and that date has passed. The issuing RTO sets expiry, not Training Wallet.

• What if a credential status looks wrong?

  Contact the RTO that issued the credential — they are responsible for the accuracy of what they publish. If you believe there is a platform error, email support.

  Try the verification tool →

• How do I share a specific credential?

  From your wallet dashboard, open the credential and select "Share". This generates a unique link. You can copy and paste it anywhere — email, message, job application.

• Can I set an expiry on a shared link?

  Yes. When generating a link you can set how long it stays active — for example, 7 days or 30 days. After that the link returns no data to the verifier.

• How do I revoke a link I already shared?

  Go to your wallet dashboard, open the credential, and select "Manage links". You can invalidate any active link immediately. The change takes effect in real time.

• What does the verifier actually see?

  The credential name, issuing RTO, issue date, and current status (valid / expired / revoked). They do not see your name, email, or any other credential in your wallet.

• Are my credentials private by default?

  Yes. Every credential in your wallet is private until you actively generate a sharing link. Nothing in your wallet is visible to anyone — including the issuing RTO — without your action.

• Can the RTO that issued my credential see my wallet?

  No. RTOs can issue credentials to your wallet but cannot view your wallet contents, see your other credentials, or track whether you have shared anything.

• Does Training Wallet sell or share my data?

  No. We do not sell personal data or credential records to third parties. Anonymised, aggregated usage data may be used to improve the platform.

• Can I download or export my data?

  Yes. You can request an export of your account data and credential records from your account settings. Exports are delivered by email.

• Read the privacy policy →

• How do I reset my password?

  On the sign-in page, select "Forgot password". A reset link is sent to your registered email address. The link is valid for 30 minutes.

  Go to sign-in →

• How do I update my email address?

  Go to Account settings inside your wallet. You will need to verify the new email address before the change takes effect.

• How do I delete my account?

  In Account settings, select "Delete account". Personal data is removed within 30 days. Note: credentials the RTO holds on their own systems are not affected by this deletion.

• Read the terms of service →

• How does an RTO connect to Training Wallet?

  RTOs connect via the Search Training platform integration. Credentials are pushed to learner wallets automatically on course completion or on demand.

• Who is responsible for credential accuracy?

  The issuing RTO. Training Wallet stores and relays what the RTO publishes. If a credential is incorrect, the RTO must correct it at source.

• Can an RTO revoke a credential after issuing it?

  Yes. RTOs can update or revoke credentials they have issued. A revoked credential shows as "Revoked" on any active verification link immediately.

• Go to Search Training →