Reviews & Feedback

Reviews are tied to a confirmed enrolment. Only learners who have completed or are currently enrolled in a course can leave a review for that course. This is enforced automatically — there is no way to leave a review without a verified enrolment record.

When a course is marked complete in the system, the learner receives an invitation to leave a review. Submitting a review is always optional. Learners who do not respond to the invitation are not prompted again after 14 days.

• Star rating (required) — 1 to 5 stars for overall course experience.
• Written review (optional) — up to 500 characters of free text describing the learner’s experience. Longer submissions are truncated at display but stored in full.
• Category ratings (optional) — separate 1–5 ratings for trainer quality, materials, and scheduling flexibility, if the learner chooses to provide them.
• Photos (optional) — up to two images of course materials, the venue, or the credential itself. Images are moderated before publishing.

Reviews do not include the reviewer’s full name. Published reviews display first name and state of residence only (e.g. “James, VIC”) alongside the qualification completed.

All submitted reviews pass through an automated filter before entering a manual moderation queue. Moderation decisions are made within two business days.

A review will be removed if it contains:

• Abusive, threatening, or discriminatory language directed at individuals.
• False statements of verifiable fact — for example, incorrectly claiming a course is not ASQA-registered when it is.
• Personal contact details or links to external websites.
• Content that is clearly spam or posted by someone who did not complete the course.

RTOs can post a single public response to any review published on their listing. The response appears directly beneath the original review and is clearly labelled as coming from the training provider.

• 14-day window — responses must be submitted within 14 days of the review being published.
• 400 character limit — responses are capped to keep the exchange proportional.
• One response per review — RTOs cannot edit a response after submission or post a second one.
• Same moderation applies — RTO responses are moderated under the same policy as learner reviews.

RTOs are encouraged to use responses constructively — for example, to clarify a misunderstanding, outline an improvement made, or thank the reviewer. Responses that attack the learner or dispute factual matters without evidence are removed.

Either party — the learner who submitted the review or the RTO it concerns — can raise a complaint about a published review or RTO response.

Complaints that cannot be resolved through this process can be escalated to legal@trainingwallet.com.au. Search Training’s decision on content moderation is final.